Our aim is to always meet expectations in terms of quality and services. However, there may be situations in which a trip undergoes drastic changes. Problems or possible observations regarding air travel should be addressed directly to the airline. If the complaint is to be addressed to our agency, we ask that you complete the complaints form. Print the form, fill it out and send it to the postal address indicated below. If you require reimbursement of additional costs, you will need to attach the original receipts.